Forum:Help cant update the sims free play on my iphone

i read there is an update i dont have so i try to go to the app store but i cant connect to the internet on my iphone and i also cant call or text my friends and it just says no service and it happens if i use either my att or verison sim cards

help! —Preceding unsigned comment added by ‎67.221.255.94 (talk • contribs) 23:28 25 June 2014 (UTC) - Please sign your comments with ~
 * I don't know much about the game itself but judging by your phone's inability to do anything across two different networks, your phone is probably on the IMEI blacklist as either it was stolen or the contract wasn't paid off hence the provider blocked it so you didn't try to swindle a phone off of them for almost nothing, and hence it'll stay blacklisted until the bill is paid. You should still be able to connect the iPhone to wi-fi and use the internet, including the App Store to update the game. 23:42, June 25, 2014 (UTC)