Forum:Sims 2 Trouble

The Help Desk has moved
The Help Desk forum has been closed, and a new Help Desk has been opened at The Sims Wiki:Help desk. Please refer all questions and requests for assistance to that page instead of the Help Desk forum.
This page is being kept for archival purposes. Please do not edit the contents of this page.
Forums: IndexHelp deskSims 2 Trouble | Post

I just ordered the Sims 2 game and it crashes each time I try to choose a neighborhood to play in. I find this odd because I've had this game on the same laptop just last week and it worked just fine on Windows 7 even though it wasn't compatible to it. I had to buy a new game because the other cd is broken. I've changed the compatibility mode and everything. Help! —Preceding unsigned comment added by Tokyorose09 (talkcontribs) 19:56, January 2, 2016‎ (UTC) - Please sign your comments with ~~~~

Hi, are you still using Windows 7? ~ Waikikamukow (Talk) 22:43, January 2, 2016 (UTC)

Yes, but I used a patch and everything got wiped out before I could start playing, nothing was saved.—Preceding unsigned comment added by Tokyorose09 (talkcontribs) 00:01, January 3, 2016‎ (UTC) - Please sign your comments with ~~~~

This page suggests that if you've downloaded a Sims2Pack file (custom content) that is incompatible with the game, it will cause it to crash (check the first reply).
Another way that I've read can fix this problem is by going to the Control Panel > Device Manager > Display Device, which will then show the graphics card. Right click on it and select 'Update Drivers'.
Also, you could try deleting any of the groups.cache, accessory.cache and/or neighborhoodmanager.package files in the Sims 2 folder on your computer. ~ Waikikamukow (Talk) 09:32, January 3, 2016 (UTC)

I uninstalled and then reinstalled the game and everything is back but it still crashes when I choose a neighborhood. Is there a way to make the game play properly with Windows 7? I've already had this exact game with Windows 7 and it worked with no problems.--Tokyorose09 (talk) 22:12, January 3, 2016 (UTC)

Glad to hear that you've got your save games back! I would now suggest backing up those files, in case something goes wrong while trying to get The Sims 2 to work. This just means you should copy the folder to another part of the computer (such as the desktop).
This blog post appears to have a great response, so I would try it and see what happens. You could also just search up "how to make The Sims 2 work on Windows 7" on google to find the best tutorial. I haven't ever played TS2 with windows 7, so I'm not really sure if any of the information I've given you is actually useful. I hope it is, though! ~ Waikikamukow (Talk) 00:01, January 4, 2016 (UTC)

I've used that site numerous times and it didn't help. But thank you for helping, I appreciate it.--Tokyorose09 (talk) 00:50, January 4, 2016 (UTC)